CONTACT US
Monday to Friday – 09:00 to 17:00 WIB
Saturday – 08:00 to 12:00 (WIB)
FREQUENTLY ASKED QUESTIONS
How can I contact HIKMAT?
To contact us, you may reach our Customer Care through the official HIKMAT website. Visit the CONTACT US section, where you will find the email address and phone number to reach us.
How soon can I expect a reply if I contact HIKMAT Customer Care?
We endeavor to respond to all inquiries promptly, but response times may vary depending on the volume of messages we receive.
How do I contact a specific HIKMAT boutique?
If you wish to contact a specific boutique, you can find their contact information on our website on the STORE LOCATOR page.
Does HIKMAT offer customer service in multiple languages?
Currently, we only offer customer service in two languages: Indonesian and English. When you connect with our Customer Care, they will adjust accordingly.
How do appointments with HIKMAT work?
The Boutique Appointment service offers a personalized experience. Book your appointment on the website, and you will receive confirmation via email, phone, or WhatsApp. Once you arrive at your chosen Boutique, you can enjoy priority access without queuing. Our customer consultants will assist you during your visit, offering advice on everything from styling and gifting to aftercare.
Can I contact Customer Care for assistance?
Our Customer Care team is ready to assist and handle any requests for assistance or repairs for HIKMAT products. Our Customer Care will recommend the best solution based on an initial assessment of the item and will provide updates throughout the process. Our after-sales service is also available at official boutiques.
Help Menu
CONTACT US
Monday to Friday – 09:00 to 17:00 (WIB)
Saturday – 08:00 to 12:00 (WIB)
FREQUENTLY ASKED QUESTIONS
How can I contact HIKMAT?
To contact us, you may reach our Customer Care through the official HIKMAT website. Visit the CONTACT US section, where you will find the email address and phone number to reach us.
How soon can I expect a reply if I contact HIKMAT Customer Care?
We endeavor to respond to all inquiries promptly, but response times may vary depending on the volume of messages we receive.
How do I contact a specific HIKMAT boutique?
If you wish to contact a specific boutique, you can find their contact information on our website on the STORE LOCATOR page.
Does HIKMAT offer customer service in multiple languages?
Currently, we only offer customer service in two languages: Indonesian and English. When you connect with our Customer Care, they will adjust accordingly.
How do appointments with HIKMAT work?
The Boutique Appointment service offers a personalized experience. Book your appointment on the website, and you will receive confirmation via email, phone, or WhatsApp. Once you arrive at your chosen Boutique, you can enjoy priority access without queuing. Our customer consultants will assist you during your visit, offering advice on everything from styling and gifting to aftercare.
Can I contact Customer Care for assistance?
Our Customer Care team is ready to assist and handle any requests for assistance or repairs for HIKMAT products. Our Customer Care will recommend the best solution based on an initial assessment of the item and will provide updates throughout the process. Our after-sales service is also available at official boutiques.
