The maximum return and refund period is 7 days after the order is marked as Delivered. Please note the following terms and conditions before submitting a return or refund request:

1. Products purchased through HIKMAT’s official website, Boutique, or WhatsApp.
2. Promotional items cannot be returned or refunded.
3. Items purchased with Member Points may be returned, with the understanding that your Member Points will not be reinstated. Special terms and conditions apply.
4. Products can be returned for the exact same product, another product of the same price, or another product of a higher price.
5. We do not accept complaints without proof. Before opening the package, please record a clear unboxing video and take several photos to process your return or refund claim.
6. Your product can only be exchanged once.
7. We reserve the right not to permit a return or refund for any transaction, even if the above conditions are met.

How to initiate a return and refund:

1. If your product meets all requirements for a return or refund, you will be asked to enter your order number and email address. You must select which product is problematic.
2. You will choose a solution for your issue, whether it is a return or a refund.
3. Select a shipping method to return your product to our warehouse. If you request a refund, we will transfer it to the account you provide.
4. You will receive a return summary that includes the solution for each returned product.
5. Once your product arrives at the warehouse, our team will check whether the returned product is accepted.
6. If the requested item is out of stock, you may choose another product of the same price or a higher price.
7. If you request a return, another order will be created with your requested replacement product, and our warehouse team will fulfill your needs.

For international orders, the following return and refund rules apply:

1. If a return or refund is necessary due to an error on our part (e.g., defect, missing, or incorrect item), we will cover the shipping and customs fees.
2. If a return or refund is necessary due to a customer request (e.g., product or color not suitable), the customer will be responsible for covering the shipping and customs fees.

If you are unsure about the eligibility of your product for return, please contact our team here.