{"id":38221,"date":"2024-12-25T11:34:18","date_gmt":"2024-12-25T04:34:18","guid":{"rendered":"https:\/\/www.hikmat.co.id\/help\/help-return-refund\/"},"modified":"2026-02-18T15:58:56","modified_gmt":"2026-02-18T08:58:56","slug":"help-return-refund","status":"publish","type":"page","link":"https:\/\/www.hikmat.co.id\/en\/help\/help-return-refund\/","title":{"rendered":"Help | Return &amp; Refund"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"38221\" class=\"elementor elementor-38221 elementor-6886\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e98ed5a e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-parent\" data-id=\"e98ed5a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-457b525 e-con-full e-flex e-con e-child\" data-id=\"457b525\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:50,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1757e28 elementor-nav-menu__align-center elementor-nav-menu--stretch elementor-nav-menu__text-align-center elementor-nav-menu--dropdown-tablet elementor-widget elementor-widget-nav-menu\" data-id=\"1757e28\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;full_width&quot;:&quot;stretch&quot;,&quot;layout&quot;:&quot;horizontal&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg aria-hidden=\\&quot;true\\&quot; class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-underline e--animation-slide\">\n\t\t\t\t<ul id=\"menu-1-1757e28\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-46645\"><a href=\"https:\/\/www.hikmat.co.id\/en\/help\/help-contact\/\" class=\"elementor-item\">Contact Us<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-46646\"><a href=\"https:\/\/www.hikmat.co.id\/en\/help\/help-delivery\/\" class=\"elementor-item\">Delivery<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-46647\"><a href=\"https:\/\/www.hikmat.co.id\/en\/help\/help-payment\/\" class=\"elementor-item\">Payment<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-46648\"><a href=\"https:\/\/www.hikmat.co.id\/en\/help\/help-return-refund\/\" class=\"elementor-item\">Return &#038; Refund<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-46649\"><a href=\"https:\/\/www.hikmat.co.id\/en\/help\/help-faq\/\" class=\"elementor-item\">FAQ<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-1757e28\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-46645\"><a href=\"https:\/\/www.hikmat.co.id\/en\/help\/help-contact\/\" class=\"elementor-item\" tabindex=\"-1\">Contact Us<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-46646\"><a href=\"https:\/\/www.hikmat.co.id\/en\/help\/help-delivery\/\" class=\"elementor-item\" tabindex=\"-1\">Delivery<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-46647\"><a href=\"https:\/\/www.hikmat.co.id\/en\/help\/help-payment\/\" class=\"elementor-item\" tabindex=\"-1\">Payment<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-46648\"><a href=\"https:\/\/www.hikmat.co.id\/en\/help\/help-return-refund\/\" class=\"elementor-item\" tabindex=\"-1\">Return &#038; Refund<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-46649\"><a href=\"https:\/\/www.hikmat.co.id\/en\/help\/help-faq\/\" class=\"elementor-item\" tabindex=\"-1\">FAQ<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63e35e04 e-con-full e-flex e-con e-child\" data-id=\"63e35e04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39da2486 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"39da2486\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RETURN &amp; REFUND<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65099433 help-content elementor-widget elementor-widget-text-editor\" data-id=\"65099433\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The maximum return and refund period is <strong>7 days after the order is marked as Delivered<\/strong>. Please note the following terms and conditions before submitting a return or refund request: <\/p><ol><li>Products purchased through HIKMAT&#8217;s official website, Boutique, or WhatsApp.<\/li><li>Promotional items cannot be returned or refunded.<\/li><li>Items purchased with Member Points may be returned, with the understanding that your Member Points will not be reinstated. Special terms and conditions apply. <\/li><li>Products can be returned for the exact same product, another product of the same price, or another product of a higher price.<\/li><li>We do not accept complaints without proof. Before opening the package, please record a clear unboxing video and take several photos to process your return or refund claim. <\/li><li>Your product can only be exchanged once.<\/li><li>We reserve the right not to permit a return or refund for any transaction, even if the above conditions are met.<\/li><\/ol><p> <\/p><p>How to initiate a return and refund:<\/p><ol><li>If your product meets all requirements for a return or refund, you will be asked to enter your order number and email address. You must select which product is problematic. <\/li><li>You will choose a solution for your issue, whether it is a return or a refund.<\/li><li>Select a shipping method to return your product to our warehouse. If you request a refund, we will transfer it to the account you provide. <\/li><li>You will receive a return summary that includes the solution for each returned product.<\/li><li>Once your product arrives at the warehouse, our team will check whether the returned product is accepted.<\/li><li>If the requested item is out of stock, you may choose another product of the same price or a higher price.<\/li><li>If you request a return, another order will be created with your requested replacement product, and our warehouse team will fulfill your needs.<\/li><\/ol><p> <\/p><p>For <strong>international orders<\/strong>, the following return and refund rules apply:<\/p><ol><li>If a return or refund is necessary due to an error on our part (e.g., defect, missing, or incorrect item), we will cover the shipping and customs fees.<\/li><li>If a return or refund is necessary due to a customer request (e.g., product or color not suitable), the customer will be responsible for covering the shipping and customs fees.<\/li><\/ol><p> <\/p><p>If you are unsure about the eligibility of your product for return, please contact our team <a href=\"https:\/\/www.hikmat.co.id\/help\/contact\/\">here<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-257f0cb e-con-full elementor-hidden-desktop e-flex e-con e-parent\" data-id=\"257f0cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b432f80 e-con-full e-flex e-con e-child\" data-id=\"b432f80\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:150,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;sticky_offset_tablet&quot;:70,&quot;sticky_offset_mobile&quot;:50,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64114bf elementor-widget elementor-widget-n-accordion\" data-id=\"64114bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:200,&quot;sizes&quot;:[]},&quot;max_items_expended&quot;:&quot;one&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1040\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1040\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Help Menu <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1040\" class=\"elementor-element elementor-element-b9c70ed e-con-full e-flex e-con e-child\" data-id=\"b9c70ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5273791 elementor-nav-menu__align-center elementor-widget__width-inherit elementor-nav-menu--dropdown-none elementor-widget elementor-widget-nav-menu\" data-id=\"5273791\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg aria-hidden=\\&quot;true\\&quot; class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-sweep-right\">\n\t\t\t\t<ul id=\"menu-1-5273791\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-46645\"><a href=\"https:\/\/www.hikmat.co.id\/en\/help\/help-contact\/\" class=\"elementor-item\">Contact Us<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-46646\"><a href=\"https:\/\/www.hikmat.co.id\/en\/help\/help-delivery\/\" class=\"elementor-item\">Delivery<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-46647\"><a href=\"https:\/\/www.hikmat.co.id\/en\/help\/help-payment\/\" class=\"elementor-item\">Payment<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-46648\"><a href=\"https:\/\/www.hikmat.co.id\/en\/help\/help-return-refund\/\" class=\"elementor-item\">Return &#038; Refund<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-46649\"><a href=\"https:\/\/www.hikmat.co.id\/en\/help\/help-faq\/\" class=\"elementor-item\">FAQ<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-5273791\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-46645\"><a href=\"https:\/\/www.hikmat.co.id\/en\/help\/help-contact\/\" class=\"elementor-item\" tabindex=\"-1\">Contact Us<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-46646\"><a href=\"https:\/\/www.hikmat.co.id\/en\/help\/help-delivery\/\" class=\"elementor-item\" tabindex=\"-1\">Delivery<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-46647\"><a href=\"https:\/\/www.hikmat.co.id\/en\/help\/help-payment\/\" class=\"elementor-item\" tabindex=\"-1\">Payment<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-46648\"><a href=\"https:\/\/www.hikmat.co.id\/en\/help\/help-return-refund\/\" class=\"elementor-item\" tabindex=\"-1\">Return &#038; Refund<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-46649\"><a href=\"https:\/\/www.hikmat.co.id\/en\/help\/help-faq\/\" class=\"elementor-item\" tabindex=\"-1\">FAQ<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c2067fa e-con-full e-flex e-con e-child\" data-id=\"c2067fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ebaf33 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"8ebaf33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RETURN &amp; REFUND<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9da15da help-content elementor-widget elementor-widget-text-editor\" data-id=\"9da15da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The maximum return and refund period is <strong>7 days after the order has been shipped<\/strong>. Please note the following terms and conditions before submitting a return or refund request: <\/p><ol><li>Products purchased through HIKMAT&#8217;s official website, Boutique, or WhatsApp.<\/li><li>Promotional items cannot be returned or refunded.<\/li><li>Items purchased with Member Points may be returned, with the understanding that your Member Points will not be reinstated. Special terms and conditions apply. <\/li><li>Products can be returned for the exact same product, another product of the same price, or another product of a higher price.<\/li><li>We do not accept complaints without proof. Before opening the package, please record a clear unboxing video and take several photos to process your return or refund claim. <\/li><li>Your product can only be exchanged once.<\/li><li>We reserve the right not to permit a return or refund for any transaction, even if the above conditions are met.<\/li><\/ol><p> <\/p><p>How to initiate a return and refund:<\/p><ol><li>If your product meets all requirements for a return or refund, you will be asked to enter your order number and email address. You must select which product is problematic. <\/li><li>You will choose a solution for your issue, whether it is a return or a refund.<\/li><li>Select a shipping method to return your product to our warehouse. If you request a refund, we will transfer it to the account you provide. <\/li><li>You will receive a return summary that includes the solution for each returned product.<\/li><li>Once your product arrives at the warehouse, our team will check whether the returned product is accepted.<\/li><li>If the requested item is out of stock, you may choose another product of the same price or a higher price.<\/li><li>If you request a return, another order will be created with your requested replacement product, and our warehouse team will fulfill your needs.<\/li><\/ol><p> <\/p><p>For <strong>international orders<\/strong>, the following return and refund rules apply:<\/p><ol><li>If a return or refund is necessary due to an error on our part (e.g., defect, missing, or incorrect item), we will cover the shipping and customs fees.<\/li><li>If a return or refund is necessary due to a customer request (e.g., product or color not suitable), the customer will be responsible for covering the shipping and customs fees.<\/li><\/ol><p> <\/p><p>If you are unsure about the eligibility of your product for return, please contact our team <a href=\"https:\/\/www.hikmat.co.id\/help\/contact\/\">here<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RETURN &amp; REFUND The maximum return and refund period is 7 days after the order is marked as Delivered. Please note the following terms and conditions before submitting a return or refund request: Products purchased through HIKMAT&#8217;s official website, Boutique, or WhatsApp. Promotional items cannot be returned or refunded. Items purchased with Member Points may [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":38193,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-38221","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help | Return &amp; Refund | HIKMAT\u00ae Luxury Modest Fashion<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hikmat.co.id\/en\/help\/help-return-refund\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help | Return &amp; Refund | HIKMAT\u00ae Luxury Modest Fashion\" \/>\n<meta property=\"og:description\" content=\"RETURN &amp; REFUND The maximum return and refund period is 7 days after the order is marked as Delivered. Please note the following terms and conditions before submitting a return or refund request: Products purchased through HIKMAT&#8217;s official website, Boutique, or WhatsApp. Promotional items cannot be returned or refunded. 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